We want you to love every item you receive, but if for some reason you aren’t totally satisfied with your purchase then you can return it to us along with your order number or other proof of purchase.
Standard items are eligible for return or exchange up to 21 days after the purchase date. You should return your order to us in its original unused condition and packaging for a refund or exchange.
Discount items are eligible for return or exchange up to 14 days after purchase. You should return your order to us in its original packaging.
Personalised items cannot be returned unless faulty.
We will require a proof of purchase in order to proceed with any Refund or Exchange. This is an order number provided in your confirmation email upon purchase. We will aim to help any customer, however if the required information is not provided we have the right to refuse a refund or exchange as requested.
No returns will be accepted after the specified returns period.
We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card / bank account.
If you are exchanging, you will need to let us know which product(s) you would prefer. We will refund the price difference between your item and a cheaper one, or require extra payment to match the price of a more expensive one. We will also require payment to cover the postage cost of sending you the exchanged item.
If you are returning a faulty item we will cover the returns and replacement postage cost.
If you are returning an item because you have changed your mind we will refund the full item cost but not the postage costs.
Please send all returns, along with your order number to:
Tidy Tack Rooms Ltd
If you need further assisstance please contact us at: firstname.lastname@example.org