FAQ

How do I return or exchange my order?

Please place the items you would like to return in a parcel along with Your name, order number, contact details and whether you would like an exchange or refund.

Our return address is: Tidy Tack Rooms ltd, Unit 9, Samson House, Arterial Road Laindon, Essex, SS15 6DR

Return Postage?

We recommend using your National Postage service to return any parcels, as this is usually the cheapest option. We highly recommend you keep hold of the receipt from the post office- this is your proof of postage. Unfortunately, we are no longer able to provide free return postage for our customers. Unless it is due to faulty goods being returned.

Are you looking for sponsored riders or brand ambassadors?

Thank you for your interest in Tidy Tack Rooms, unfortunately we are not currently looking to sponsor any riders, or take on any brand ambassadors.

Do you have a shop?

No, but customers are welcome to make an appointment to come down to our offices and warehouse to view any products they are interested in, before purchasing. Please contact us on 01268 412202 or email info@tidytackrooms.co.uk to make an appointment.

We do also exhibit at various trade shows throughout the year.

How much does shipping cost?

Shipping within the UK is £3

Our international shipping is calculated at the checkout once you have entered your delivery address, All international shipping costs between £13-£20.

Can I change or cancel an order after it has been placed?

Please let us know immediately if you need to change or cancel your order, there is a very small window to do this so we recommend calling our office on 01268 412202 rather than emailing us. We will do everything we can to accommodate your changes. Please double check the items in your bag and details are correct before going to the checkout.

I cant find my answer on this page…

If you have any other enquiries or feedback on our service, please don’t hesitate to contact our customer services team at info@tidytackrooms.co.uk or via telephone on 01268 412202. Our offices are open 9.00 am – 5.00 pm Monday to Friday, and we are happy to help with any enquiries you may have.